Privacy Policy

Privacy Policy – v1.1

Protecting your personal details
Last updated: May 2018

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

We are constantly vigilant for credit card or other fraud.  We report all charge backs to a credit reference agency.  If you have any reason to seek the return of money paid, please contact us rather than your credit card issuer.

Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.

Here is a list of the information we collect, and why it is necessary to collect it:

Basic identification and contact information, such as your name and contact details.

This information is used:

  • to provide you with the services which you request;
  • to maintain our accounts;
  • for billing;
  • to enable us to answer your enquiries;
  • for verifying your identity for security purposes;
  • for marketing our services and products;
  • to help make our web site as useful to you as possible;
  • information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

Your domain name and e mail address

Your IP address is recognised by our servers and the pages that you visit are recorded. This information is used:

  • in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
  • to send you news about the services to which you have signed up;
  • to tell you about other of our services.

Financial information, including credit card details

This information is not accepted via our website.

Information volunteered by you

Information volunteered by you for a particular purpose, for example a personal profile, survey, job application form, or contest.  This information will be used exclusively for the purpose for which you have provided it. Information is disclosed to third parties only where the third party concerned qualifies in whatever way the web site page requires.  We will make absolutely clear on the face of the page, any intention to publicise the name of a winner.

Cookies

Cookies collect anonymous information about how visitors use our site, which is then used to help improve the site. The information collected includes the number of site visitors, where visitors come to the site from and the pages they visited.

Google Analytics

We use Google Analytics, which uses cookies, to help analyse how visitors use our website. Cookies set are:

  •  _gat - used to throttle request rate, expires 1 minute
  • _gid - used to distinguish users, expires 24 hours
  • _ga -  used to distinguish users, expires 2 years

    More details are available from the Google Analytics Developers Guide.

Cloudflare

We use Cloudflare to enhance performance and security.  The cookie set is:

  • __cfduid - used to identify individual clients behind a shared IP address and apply security settings on a per-client basis, expires 1 year.

    This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.  More details are available from the Cloudflare Help Center.

PHP

PHP is the language used by our web server.  The cookie set is:

  • PHPSESSID - used to reference a session stored on the web server, expires when you close your browser

    This cookie contains a random string of text, no information is stored in your browser.

Shopping Cart

Our shopping cart uses cookies.  These are strictly necessary for the cart to function.  Cookies set are

  • currency - used to remember the currency you selected to display prices expires 1 month
  • default - used to identify your browser to your session on the web server, expires when you close your browser
  • language - used to remember the language you viewed our website in, expires when you close your browser

Third party cookies

Additional cookies (called third party cookies) may be stored on your device by servers operated by third parties who provide certain content on our website such as YouTube.

Affiliate information

This is information given to us in the course of your business and ours as you have applied to join our affiliate scheme. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. This information is used :

  • to maintain our accounts and affiliate records;
  • for billing;
  • to enable us to answer your enquiries;
  • for verifying your identity for security purposes;
  • to send you news about the services to which you have signed up;
  • to tell you about other of our services.

Business information

This is information given to us in the course of your business and ours, such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only.  We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.

Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. 

Information request

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information. 

This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware.  If you have any question regarding the confidentiality policy, please contact us at:

Unit 2 Southpoint
15 Lawmoor Road
Dixon Blazes Ind Estate
Glasgow

G5 0UG

Tel : 0141 429 2424
Fax :  0141 420 1671

Email: [email protected].co.uk

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